Information We Collect

We collect different types of information depending on how you interact with us. Some you provide directly, and some we gather automatically when you use our platform.

Personal Information You Give Us

When you sign up for our learning programs or contact us, we collect:

• Your name, email address, and phone number
• Mailing address (40/253 Pacific Hwy, Coffs Harbour NSW 2450 format)
• Educational background and professional experience when relevant to course placement
• Payment details processed through secure third-party providers
• Communication preferences and course interests

Information Collected Automatically

Our website collects technical data to improve your experience:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source that brought you to tavoreliqua.com
• Login times and platform usage patterns

How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to providing quality financial education.

Specifically, we use your data to:

• Enroll you in courses and provide access to learning materials
• Send course-related communications and schedule updates
• Process payments and maintain financial records as required by Australian law
• Respond to your inquiries sent to support@tavoreliqua.com
• Improve our curriculum based on aggregated usage patterns
• Send occasional updates about new courses starting in late 2025 or early 2026 (you can opt out anytime)
• Comply with legal obligations and respond to lawful requests from authorities

We won't sell your personal information to third parties. That's not our business model, and it never will be.

Data Sharing and Third Parties

We work with carefully selected service providers who help us run our platform. These partners only access the information they need to perform their specific functions.

All our service providers are bound by confidentiality agreements and must comply with Australian privacy standards. We don't share your information with marketing companies or data brokers.

Legal Disclosures

We may disclose your information if required by law, court order, or governmental authority. We'll notify you if legally permitted to do so.

Your Privacy Rights

Australian privacy law gives you specific rights over your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, though it might take longer for complex requests. There's no charge for reasonable requests.

Correction Rights

If your information is inaccurate or outdated, you can ask us to correct it. We'll update our records promptly and notify any third parties who received the incorrect information if necessary.

Data Deletion

You can request that we delete your personal information, subject to certain limitations. We must retain some records for legal and financial compliance purposes, but we'll delete everything else.

Marketing Preferences

You can opt out of marketing emails anytime by clicking the unsubscribe link in any promotional message. You'll still receive essential course-related communications.

Data Security Measures

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, and disclosure.

Our security practices include:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage systems with regular security assessments
• Access controls limiting who can view your information
• Regular staff training on privacy and security practices
• Monitoring systems to detect potential security incidents

No system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. If you notice any suspicious activity related to your account, contact us immediately at support@tavoreliqua.com.

Data Retention Periods

We keep your information only as long as necessary for the purposes described in this policy or as required by law.

Active Accounts

While you're enrolled in our programs, we maintain your complete profile and course history to support your learning experience.

Inactive Accounts

If you haven't logged in for three years, we'll email you asking if you want to keep your account. Without a response, we'll delete non-essential information while retaining records required for legal compliance.

Financial Records

Australian tax law requires us to keep financial records for seven years. This includes payment history and enrollment documentation.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience.

Essential Cookies

These cookies are necessary for basic website functionality. They enable core features like secure login and course access. You can't disable these without breaking the platform.

Analytics Cookies

We use analytics tools to understand how people use our site. This helps us identify confusing navigation or technical issues. The data is anonymized and aggregated.

Your Cookie Choices

Most browsers let you control cookies through their settings. Blocking certain cookies might affect how our platform works for you.

International Data Transfers

Your information is primarily stored on servers located in Australia. Some service providers we work with may store data in other countries with adequate privacy protections.

When we transfer data internationally, we ensure the receiving country has privacy standards comparable to Australia's or that appropriate safeguards are in place through contractual agreements.

Children's Privacy

Our services are designed for adults pursuing professional financial education. We don't knowingly collect information from individuals under 18 without parental consent.

If you're a parent and believe your child has provided us with personal information, contact us at support@tavoreliqua.com and we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this document shows when it was last updated. Continuing to use our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will investigate thoroughly.

External Complaint Options

If you're unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit their website at oaic.gov.au or call 1300 363 992.